Cancellation Policy:

Land Tour: For cancellations of confirmed arrangements, while QUINTEZE GLOBAL does not impose cancellation charges, clients/agents are responsible for any fees charged by hotels, carriers, or service provider. A penalty will apply based on the timing of the cancellation:

 

From now until the Cut-off Date: 10% of the full charge.

From Cut-off Date to 30 days prior to group arrival: 50% of the full charge.

15 to 20 days prior to group arrival: 50% of the full charge.

Within 15 days of group arrival: 100% of the full charge.

All cancellations must be submitted in writing and received by QUINTEZE GLOBAL.

 

No refunds or exchanges will be granted for unused accommodation, meals, sightseeing tours, transport, or any other services included in the tour price.

 

For last-minute bookings made 7 to 10 days prior to arrival, services will be booked only if confirmation is ensured. In the event of a last-minute cancellation after this period, a 10% administration fee will be charged

Terms and Conditions of Booking

• Quotes, Rates and Price Variations: Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. Airlines, Cruise Liners and Hotels) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change before your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
   

• Bookings - Deposits & Final Payments: Bookings done will be having a 2 calendar day credit period, to be paid once an Invoice has been generated. Prior to the due date, the balance owing is paid by one of our payment options. Payments paid using Credit Card or PayPal will be subject to Merchant Fees. In some cases, if the amount exceeds decided amount then amount needs to be credited to NSK Travel account in next 2 working days. If this is the case you will be notified at the time of booking. We will email you a final payment reminder. If you fail to pay by the due date suitable details of remainder/cancellation will be updated to you immediately. Any booking not paid in full by the due date or reminder is subject to automatic cancellation without further notification. Any deposit paid by the guests will be forfeited or, at your request, it may be used as a payment towards an alternative booking. Deposit conditions for certain accommodation and tour products may vary and we will advise you of these conditions and request your consent prior to proceeding with the booking. Bookings over Christmas and New Year’s (Festive Season) require a non-refundable deposit of between USD 300 & USD 500, and final payment 30 days prior, as this it nonrefundable under any circumstances. We highly recommend you purchase travel insurance.

• Airline Bookings: Airlines are instant purchase and Airlines require full payment upfront by guests. We are unable to accept direct deposits for airline purchases. There will be convenience Fees charged in this instance.

• Merchant Fees: These are fees charged by Credit Card Companies and PayPal to process payments.

• Direct Deposit: There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.

• Direct Deposit: There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.

• Payment Processing Terms & Conditions: By providing refundable deposit and accepting our Terms & Conditions, you authorize NSK Travel to arrange for funds to be debited from your refundable deposit, in accordance with the terms & conditions of the Direct Debit Request Service Agreement as amended from time to time.

• Your bank or credit card or Paypal provider may apply currency conversion fees.

• GST is applicable for 18% of requested amount or booking amount/profit amount of Visa processing/ Accommodation / Insurance etc. accordingly. An amount of 5% GST is applicable if there is a package or more than two services merged together on full amount.

• 5% TDS (Tax Deducted at Source) applicable on International tour packages if provided with documents else wise as per 206(AB) Financial Act will be applied.

 

Standard Cancellation Policy:

• All flight Bookings cancelled inside cancellation time limit days i.e. 48 hours prior to travel are partially refundable as per airlines. (May change from airline to airline)

• Non- refundable hotels booked won’t be providing any refund at all.

• Cancelled refundable hotels before the deadline will provide a full refund.

• Cancelled refundable hotels after the deadline will attract charges, according to hotel policy.

Cancellations must be in writing and should be addressed by the consultant handling the booking.
If a credit has been approved, it is valid for 6 months from the date the cancellation was made.

Flight Cancellation Policy:

• Flights booked with NSK Travel are governed by the terms and conditions of the airfare you purchased and are determined by the Airline.

• In most cases, airfares are fully non-refundable and non-transferable.

• Airline charges or part or full cancellation fees may apply to your particular airfare.

• NSK Travel will help you wherever possible within these terms and conditions.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing and will be clearly advised to you in writing at the time of booking.

Amendment Fees: Any amendments made to confirmed bookings will not incur a fee. 

Off working hours Booking Fees: A late processing fee of INR 500 can be charged if booking is made outside working hours. This depends on the amount of administrative work involved, and if applicable, you will be notified at time of reservation request from you or your consultant.

Credit Card Chargeback Fees: Any fees charged to NSK Travel by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Refunds: All refund requests must be in writing, and made direct to us. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel insurance. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available. Refunds will take 10 working days to be received from supplier/ airlines/ hotels end.

Reporting of Incidents: Any abnormal incidents, including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Travel Online during the event to allow us an opportunity to rectify the situation or provide assistance.

General

• Validity of Rates: Prices are valid for the dates indicated.

• Currency: All rates are quoted in USD or INR, or as otherwise indicated.

• Rates: Costs are based on sharing a room with adults and using existing bedding. Cost for additional bedding and rollaway are available on request.

• Payment Options: NSK Travel accepts NEFT, RTGS, Debit Card, Credit Card, PayPal, and Direct Deposit as forms of payment. Also note that we do not accept cash for any bookings.

• Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s). For information on the policy sold by NSK Travel please check our Insurance policy and make yourself familiar with the Combined Product Disclosure Statement, Policy Wording and Financial Services Guide prior to purchasing the policy. At the time of confirming details on the booking form you are agreeing that you have read both the NSK Travel & Insurance Terms & Conditions.

NOTE: Dates of birth and travel dates are required to issue insurance. Until dates of birth are known we cannot issue the policy as mandatory requirement. Cover only commences when paid in full and policy issued.